TPDesigns Product Support

TPDesigns Product Support

As we mention in accompanying notecard in all TPDesigns products, any questions / queries or requests for customer support should be directed in-world to: Tabatha Nostram

Unfortunately as many of Second Lifes residents discover – offline Instant Messages are often capped and this is almost always the case for Tabatha and even with the IM’s to Email box checked – many messages still end up roaming the lonely vastness of cyber space never to be seen or heard from again. Of course if you were to send her an offline IM  and she did indeed receive it she will always respond. Since so many of these messages get eaten up however we simply cannot guarantee that she will receive your message and her subsequent lack of response would result in a lack of customer care that we do not wish to occur.

Customer care is of paramount importance to us at TPDesigns and we have therefore, opened up a few different methods of communication for our customer care department.

By Notecard:

Firstly there is the notecard option – this although is not 100% effective as some notes like offline IM’s have been known to get lost and sometimes a SL bug can temporarily effect this. Still, we believe that this is the most effective method of communicating with us regarding TPDesigns products. Please note that Tabatha replies to EVERY note she receives no matter what the content (with the exception of copy and pasted vendor invite spam) usually within 48 hours of receiving it. If you have not received a reply then you can assume she did not get your note and either try again or opt for another method of communication.

How to Create / Send a Notecard:

In your inventory, click on Create and New Note. Write your message in there making sure you leave your avatars full name. On the main page of my profile towards the bottom is a box that reads Drop Inventory Item Here. Once you have finished your notecard – hit save and drag and drop it from your inventory into her profile drop box. (Tabatha Nostram)

By Email:

We are now pleased to announce that we have made an email account for TPDesigns and you are free to contact us at anytime using this email address: tpdesigns@rocketmail.com

By Postbox:

You can leave me a message via my mail box at the main TPDesigns store. (Touch the box for instructions).

Via Xstreet SL:

To Contact Us this way, you must have an XStreet Account – then hit this link: https://www.xstreetsl.com/modules.php?name=Private_Messages&file=index&mode=post&u=188209

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Refunds and Returns Policy

Refunds: No cash refunds on copy items at any time. Damaged Copy Items will be replaced upon request.

Refunds on transfer items only upon return of every item in the package.

Replacements on Transfer (no copy) Items available if damaged through modification upon return of the item(s) in question.

Please include the full transaction details of the purchase inc date, time and the unique transaction number when requesting replacements and/or refunds. If you are unable to provide these details or if I am unable to find a corresponding number in my personal transaction history, no replacements or refunds will be given.

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