TPDesigns Product Support

April 29, 2009 at 3:11 pm Leave a comment

As we mention in accompanying notecard in all TPDesigns products, any questions / queries or requests for customer support should be directed in-world to: Tabatha Nostram

Unfortunately as many of Second Lifes residents discover – offline Instant Messages are often capped and this is almost always the case for Tabatha. Of course if you were to send her an offline IM  and she did indeed receive it she will always respond. Since so many of these messages get eaten up however we simply cannot guarantee that she will receive your message and her subsequent lack of response would result in a lack of customer care that we do not wish to occur.

Customer care is of paramount importance to us at TPDesigns and we have therefore, opened up a few different methods of communication for our customer care department.

By Notecard:

Firstly there is the notecard option – this although is not 100% effective as some notes like offline IM’s have been known to get lost and sometimes a SL bug can temporarily effect this. Still, we believe that this is the most effective method of communicating with us regarding TPDesigns products. Please note that Tabatha replied to EVERY note she receives no matter what the content (with the exception of vendor invite spam) within 48 hours of receiving it. If you have not received a reply then assume she did not get your note and either try again or opt for another method of communication.

How to Create / send a Notecard:

In your inventory, click on Create and New Note. Write your message in there making sure you leave your avatars full name. On the main page of my profile towards the bottom is a box that reads Drop Inventory Item Here. Once you have finished your notecard – hit save and drag and drop it from your inventory into her profile drop box. (Tabatha Nostram)

By Email:

We are now pleased to announce that we have made an email account for TPDesigns and you are free to contact us at anytime using this email address: tpdesigns@rocketmail.com

By Postbox:

You can leave me a message via my mail box at the main TPDesigns store. (Touch the box for instructions).

Via Xstreet SL:

To Contact Us this way, you must have an XStreet Account – then hit this link: https://www.xstreetsl.com/modules.php?name=Private_Messages&file=index&mode=post&u=188209

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Refunds and Returns Policy

Refunds: No cash refunds on copy items at any time. Damaged Copy Items will be replaced upon request.

Refunds on transfer items only upon return of every item in the package.

Replacements on Transfer (no copy) Items available if damaged through modification upon return of the item(s) in question.

Please include the full transaction details of the purchase inc date, time and the unique transaction number when requesting replacements and/or refunds. If you are unable to provide these details or if I am unable to find a corresponding number in my personal transaction history, no replacements or refunds will be given.

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TPDesigns Mailing List Now Available! The TPDesigns Affiliate Vendor Program

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Latest Products From TPDesigns:

(Click a thumbnail to visit each product listing on XStreet SL)
~*~TPDesigns~*~ Juliet Fantasy Medieval Princess Style Costume Dress Romantic, Elegant and Luxurious Fantasy Medieval Period Gown in The Rich Shades of Pastel Lavender and Royal Purple Accented in Golden Trim. ($100) Picnic ~ Gloriously Summery, Flirty and Elegant Summer Bikini, Skirt and Dress Set. ($100) Arachnophobia ~ Gorgeous and Elegant Dark and Mysterious Spiderweb Fabric Print Design Dress. ($100) Wild ~ Embrace Your Animal Side with This Sultry and Racy Animal Print Number. Features a ripped bodice and exposed chest option. ($100) ~*~TPDesigns~*~ Sunshine Mini-Dress & Long Bustier and Cargo Pants Outfit  ($100) Succubus: Gorgeously Seductive and Mystical Gothic Gown with Long and Shirt Skirt Options. Perfect for Sorcerers, Witches, Vampires and Women with Magical Personalities alike! ($100) Requiem: Sexy and Sassy Cute Gothic / Emo Dress Set with Mini and Full Length Skirt Options for Different Looks. ($100) ~*~TPDesigns~*~ Sith Lord Robes with Cloak of Hate ($200) Dead Beauty: Georgous Gothic Dress in Lolita Style and Full Romantic Skirt Style, because even Corpses need to look Fabulous! ($100) Chemical Kid: Japanese Manga Anime Inspired Emo Outfit with a Gothic and Punk Twist ($100) Raiden: Male Mortal Kombat Inspired Samuri God of Thunder Outfit ($100) Fireblade: Female Samuri Outfit ($100) Doom: Male Prim Fantasy Armor ($100) Hypnotic: PVC / Latex Matrix Inspired Jacket Outfit with a Gothic Edge ($100) Medieval Market Pack: Set of 45 Items and Props to set up your own Medieval Market ($500) Spell to ward Away Negative Energy: ($150) - Many more spells in this collection, click this link to view them all True Love Spell: ($150) - Many more spells in this collection, click this link to view them all Tease: Exclusive FREEBIE from TPDesigns - click the link to get yours now!

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